Security concernsSecurity concerns
Installer identity:
All installers will be in uniform. Each uniform will display:
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The City of Toronto logo
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The Neptune logo
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The Water Meter Program logo
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Installer ID
Unscheduled installation:
If an installer is in your area, he/she may attempt to knock on your door and offer to do an installation with no scheduled appointment. If you are uncomfortable with this situation, simply tell the installer you would rather schedule an appointment. Alternatively, you may request to see the installer’s identification. You can also call Neptune at 416-23-METER (416-236-3837) to confirm an installer’s identity.
Door tag:
You may notice a tag left on your door (shown to the right). This tag is a reminder that you have either missed a scheduled appointment, or that your property still requires an appointment to be scheduled.
Data transmissions
Your new water meter will send data remotely to the City. All data sent contains only the water meter serial number and consumption data. No identifiable homeowner information is transmitted. The radio frequency used by the transmitter is a licensed frequency on which only water meters can operate.
If an installer is in your area, he/she may attempt to knock on your door and offer to do an installation with no scheduled appointment. If you are uncomfortable with this situation, simply tell the installer you would rather schedule an appointment. Alternatively, you may request to see the installer’s identification. You can also call Neptune at 416-23-METER (416-236-3837) to confirm an installer’s identity.
Door tag:
You may notice a tag left on your door (shown to the right). This tag is a reminder that you have either missed a scheduled appointment, or that your property still requires an appointment to be scheduled.
Data transmissions
Your new water meter will send data remotely to the City. All data sent contains only the water meter serial number and consumption data. No identifiable homeowner information is transmitted. The radio frequency used by the transmitter is a licensed frequency on which only water meters can operate.
