Your installer will have a uniform similar to the one shown below:
uniformed_installer

Sample ID:
sample_id 
Each uniform will display:
  1. The under contract to the City of Toronto logo on the front.
  2. The Neptune logo on the arm.
  3. The Water Meter Program logo across the back.
  4. An ID card worn in plain sight.
Additional information:
    •   

No installer will ask for any money at the door.
    • All installations will be done without charge to homeowners.
    • All installers are certified and trained to install water meters as per Ontario standards WMI-08.
    • The installation will take approximately 90 minutes for new meter installations and 30 minutes for homeowners with existing meters.
    • Only Neptune installers are able to install water meters.
    • Homeowners can call 416-23-METER (416-236-3837) to verify the identity of an installer. Operators will have access to all installer information, including a photo.