If your tenants are already receiving a water bill in their name, they will receive a letter prompting them to schedule an appointment. If the water bill is currently being sent to you, the landlord/property manager, your tenants may not be aware of the Water Meter Program. Furthermore, they may not be aware that a water meter appointment must be made for the property they are currently occupying.

We will not contact tenants on behalf of the landlord if the tenants are not already receiving a water bill in their name. It is your responsibility as the property owner to have your water meter(s) installed/upgraded.

Tenants and/or landlords are able to schedule appointments. When scheduling an appointment, you must be able to guarantee that someone over the age of 18 will be present at the time of installation.